ELYMENT Realty

Privacy Policy

This Privacy Policy explains how ELYMENT Realty Sydney ("we", "us", "our") collects, uses, and safeguards personal information when you engage with our property marketplace and partner services. We are committed to managing your personal data in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and any applicable New South Wales legislation.

1. Information we collect

We collect personal information that helps us deliver property, conveyancing, finance, and trade services, including:

  • Identity and contact details such as your name, email address, phone number, and postal address.
  • Property preferences, suburb interests, and details you provide when requesting valuations or lead services.
  • Professional credentials and licensing information for agents, conveyancers, and trade partners.
  • Usage data, device identifiers, and analytics that help improve the ELYMENT Realty digital experience.

We collect this information directly from you, through our partner integrations, or via publicly available sources where permitted by law.

2. How we use personal information

We handle personal information to:

  • Connect buyers, sellers, landlords, and tenants with registered agents and property professionals.
  • Facilitate conveyancing, finance, renovation, and trades workflows, including electronic settlements.
  • Personalise property recommendations, suburb insights, and marketing updates with your consent.
  • Comply with anti-money laundering, know-your-customer, and other legal obligations.

We may disclose your information to trusted Australian service providers, technology vendors, regulators, and professional advisers when required to deliver our services or meet legal obligations. We never sell your personal data.

3. Data storage and security

Information is stored on secure Australian or APAC-based infrastructure with encryption in transit and at rest. We implement strict role-based access controls, continuous monitoring, and audit logging across ELYMENT Matrix systems. While we take reasonable steps to protect your data, no digital service is completely risk free.

4. Marketing communications

We may send market updates, campaign opportunities, or partner offers. You can opt out at any time by using the unsubscribe links in our emails or updating your preferences within your ELYMENT Realty account.

5. Accessing or correcting your information

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, out of date, or incomplete. Please contact us using the details below and we will respond within a reasonable timeframe.

6. Overseas disclosures

Where our technology partners or cloud providers are located outside Australia, we take reasonable steps to ensure your data receives protections comparable to Australian privacy standards before any transfer occurs.

7. Cookies and analytics

We use cookies and analytics tools to understand how visitors interact with our site. You can adjust cookie settings via your browser. Some features may not function correctly if cookies are disabled.

8. Updates to this policy

We review this policy regularly to reflect changes in regulation, technology, or our services. We will post the updated version on this page with an updated revision date.

Contacting us

For privacy enquiries or to submit a complaint, contact the ELYMENT Realty Sydney Privacy Officer atprivacy@realtysydney.com.au, or phone 02 9000 1408. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Last updated: January 2025